Shipping + Returns
Saharan Arts uses Stripe as a secure method of payment. Stripe accepts all major credit cards. For enquiries please email or telephone +00 44 (0)117 914 3795. PLEASE NOTE, for safety reasons, please do not submit your card details by email.
Our usual dispatch time from receipt of order is generally 24-48 hours, but please email or telephone if your order is urgent to see if we are on schedule. If payment is made by UK cheque, funds will need to clear before items can be mailed, which may take up to 7 working days. We promise to ship goods within the statutory 28 days from receipt of order unless an item is unavailable, in which case you will be notified as soon as possible. Every effort is made to ensure that items listed are available and ready for dispatch.
We are happy to exchange or refund goods when asked. Goods should be returned to us within 21 days of our dispatch to you. We are however unable to refund or exchange goods that have been used or damaged after receipt by the customer. Your statutory rights are not affected. The customer is responsible for the return postage of the item to Saharan Arts. When returning items to us please retain a proof of posting certificate from your shipper, as we cannot be responsible for items that do not reach us. Please email to notify us of refund or exchange requests. Returns should be made to; Kate Morgan, Saharan Arts, 84 York Road, Monteplier, Bristol, BS6 5QF.
UK AND INTERNATIONAL ORDERS
All orders placed through Saharan Arts are mailed by Special Delivery insured post; we feel this is the safest method and we hope you agree. This method is used for safety, rather than speed, in other words it does not guarantee next day delivery.
Our current price bands are:
£6.90 per order in the UK, plus £0.50 per extra item
£11.00 per order outside the UK, plus £0.50 per per extra item